More restaurants fine for no-shows
Local restaurants, especially high-end ones, are now imposing penalties for last-minute cancellations or no-shows.
[Above: PS Cafe sends a text message to diners who have made a reservationinforming them that a $50 diner penalty will be imposed for no-shows.]
Singapore, May 13, 2011
IF YOU booked a table at restaurant and do not turn up, be careful, you might be charged a fee for that.
More local restaurants, especially the high-end ones, are now imposing fines for last-minute cancellations or no-shows, reported the Straits Times.
Typically, large groups of diners are asked to fill up a form with credit card details to confirm a reservation. They will be charged for complete no-shows or if they cancel within 24-hours of their reservation.
So far, fine-dining outlets such as Cut, Gunther's, Garibaldi, Waku Ghin, The Line and Ember have taken up this measure in a bid to ensure that patrons commit to their bookings.
Restaurants also hope this move will help to prevent food wastages and lost revenue on the restaurant's end.
Fine-dining outlet Cut's general manager, Adam Crocini, said: "It is a form of insurance so that people will take the time to be considerate and call back if they are unable to come."
"You base your staffing and preparations in the kitchen on the reservations, and when 10 or 20 per cent of your guests don't show up, it's a significant amount and affects the running of the business," he added. Cut charges groups of 10 or more only in the event of a complete no-show.
French restaurant, Gunther, took a harder stance for groups of five or more. Each is charged $240 if the party cancels within 24 hours and $350 for complete no-shows.
Another restaurant Garibaldi, which serves Italian cuisine, charges $30 per-diner for cancellation within 24 hours and $60 for no-show. It does not charge if only part of the group turns up.
While the no-show policy varies with restaurants, not all are clear about their rules.
ST reported that teacher Victor Seng has a rude shock halfway through dinner [Why halfway? Why not before they order? At least they have an option to leave the restaurant on the spot] at PS Cafe, when he and his friends were asked by the restaurant to pay $50 for the no-show of one diner. [Are you fucking kidding me?]
Despite having been informed by text message about the penalty beforehand, they thought it would not apply if the rest turned up. Thus the group went on with their dinner plans without notifying the restaurant about the sudden pullout of one person.
In the end, after negotiating with a waiter, they were asked to order one more main course in lieu of the fine. [If I refuse to pay, what the fuck is he going to do??? Call the police? I would fucking slap the waiter if he dares even to suggest that to me!] However, PS Cafe manager Simon Ho said such a policy, which was implemented last year, only applies to groups of 15 or more.
With remorse, Mr Ho told ST that: "Investigations show that a staff member was using the policy for smaller groups without my knowledge. A mistake was made." [Lan chiao, remorse my ass. Was the extra charge refunded?? Did the fucking restaurant manager apologize to the group??]
Consumers Association of Sinapore executive director Seah Seng Choon said in the same report: "As long as the rules are clear, it is up to the consumers to decide whether they want to be subjected to them."
Such policies are common in popular restaurants in countries like Australia and the United States.
Someone please tell me how many restaurants are there in Singapore?
- If they do this kind of shit to you, why can't you go to another restaurant??? You will shit all of it out no matter what you eat. So, don't be a fucking moron.
- If the food is so fucking good, why would the COCKSUCKERS cancel? So why can't the restaurants improve on their food rather than creating bad will?
- Opening a restaurant is just like any businesses, there are risks. And this is a stupid way of managing risk. Did someone put a fucking gun to your head and ask you to open a restaurant??
So, if you are stupid enough to give money to these type of restaurants, don't complain when they don't treat you right. ok?