Friday, December 30, 2011

PR Lesson on Crisis Management (A Good Lawyer Doesn't Hurt Either)


SMRT please take note. THIS is how you run your PR!!!

I've learnt many lessons, says Quan
Quan, a MediaCorp artiste, was especially emotional when talking about her daughter at a press conference. -myp 
Sarah Chang

Fri, Dec 30, 2011
my paper

When someone spits at you, just endure it. [SHE WAS THE AGGRESSOR, NOT VICTIM!!! See how good PR can fucking twist the facts? SMRT, please read this!!!]

That was what Taiwan-born Quan Yifeng repeatedly told herself amid the storm of negative publicity that followed her altercation with a ComfortDelGro taxi driver in June last year.

"Even in times of difficulties, I have to always remember my child, because I need to take care of her," she said yesterday, adding that she had to endure for the sake of her 12-year-old daughter.

In the incident, Quan, 37, ripped out the taxi's fare meter and spilt water on the receipt printer, causing about $70 in damage.

She was charged with two counts of mischief and one count of using criminal force.

In court yesterday, she was sentenced to 15 months' probation after pleading guilty last month to one charge of mischief. The other two charges were taken into consideration.

Quan, a MediaCorp artiste, was especially emotional when talking about her daughter at a press conference after the court hearing.

Her daughter faced a lot of pressure in school because of the dispute and did not do as well as expected in this year's Primary School Leaving Examination, Quan told reporters.

"I could have dealt with the issue better. But as a single mother, my instinct was to fend for my child, so much so that I over-reacted to the verbal provo-cation," she said.

Quan apologised for her actions and sought forgiveness from the public.

She said she had learnt "many lessons" from the incident and its aftermath.

She also said she felt "very guilty" for putting her daughter, who had to undergo eight months of counselling, through the nightmare. [WHAT ABOUT THE TAXI DRIVER???]

In 2007, Quan also suffered severe clinical depression, anxiety and sleeping problems. She had been on medication for these conditions up till the time of the offence. [BULLSHIT!! And is she fucking saying that after the rampage in the taxi, her depression has been cured???]

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